Privacy Policy

Effective Date: Feb 3, 2025

Urban Box Company Inc. (“us”, “we”, or “our”) operates www.urbanboxco.com (the “Service”). This page explains how we collect, use, and protect your personal data. By using our Service, you agree to this policy.

Service

Service means the www.urbanboxco.com website operated by Urban Box Company Inc.

Definitions

Personal Data: Information identifying an individual.
Usage Data: Data automatically collected such as pages visited or browser type.
Cookies: Small files stored on your device.
Data Controller: Urban Box Company Inc.
Data Processor: Third parties processing data on our behalf.
User: Anyone using our Service.

Information Collection and Use

Personal Data

We may collect:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via ConvesioPay)
Cookies and Usage Data

We may send confirmations, updates, newsletters, or promotions. You can unsubscribe anytime.

Usage Data

We may collect IP address, browser type, device information, pages visited, and time spent on the site.

Tracking & Cookies

Cookies help improve functionality. Disabling cookies may limit some features.

Use of Data

Process and fulfill orders
Provide customer support
Notify about service updates
Improve website functionality
Send marketing offers (opt-out available)
Prevent technical issues

SMS/Text Message Communications

Consent and Opt-In

By opting in, you consent to receive:

Order confirmations
Shipping notifications
Marketing messages and offers

Message Frequency

Approximately 2–10 messages per month.

Opt-Out

Reply STOP to unsubscribe from SMS
Click unsubscribe in emails
Reply HELP for assistance

Contact: support@urbanbox.com | 1-631-623-9290

Legal Basis (GDPR)

Contract performance
User consent
Legitimate business interests
Legal compliance

Retention of Data

Personal data is retained only as long as necessary for service delivery and legal obligations.

Transfer of Data

Data may be transferred outside your country with appropriate safeguards.

Disclosure of Data

Legal compliance
Protection of company rights
Fraud prevention
User safety
Legal liability prevention

Security of Data

We use commercially acceptable methods to protect data, though no system is 100% secure.

Third-Party Data Sharing

Urban Box Company Inc. does not sell or trade customer data. Mobile numbers are used only for order updates, customer service, and approved marketing messages.