Service

Service means the www.urbanboxco.com website operated by Urban Box Company Inc.

Definitions

• Personal Data: Information identifying an individual.
• Usage Data: Data automatically collected such as pages visited or browser type.
• Cookies: Small files stored on your device.
• Data Controller: Urban Box Company Inc.
• Data Processor: Third parties processing data on our behalf.
• User: Anyone using our Service.

Information Collection and Use

Personal Data

We may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via ConvesioPay)
• Cookies and Usage Data

We may send confirmations, updates, newsletters, or promotions. You can unsubscribe anytime.

Usage Data

We may collect IP address, browser type, device information, pages visited, and time spent on the site.

Tracking & Cookies

Cookies help improve functionality. Disabling cookies may limit some features.

Use of Data

• Process and fulfill orders
• Provide customer support
• Notify about service updates
• Improve website functionality
• Send marketing offers (opt-out available)
• Prevent technical issues

SMS/Text Message Communications

Consent and Opt-In

By opting in, you consent to receive:

• Order confirmations
• Shipping notifications
• Marketing messages and offers

Message Frequency

Approximately 2–10 messages per month.

Opt-Out

• Reply STOP to unsubscribe from SMS
• Click unsubscribe in emails
• Reply HELP for assistance

Contact: support@urbanbox.com | 1-631-623-9290

Legal Basis (GDPR)

• Contract performance
• User consent
• Legitimate business interests
• Legal compliance

Retention of Data

Personal data is retained only as long as necessary for service delivery and legal obligations.

Transfer of Data

Data may be transferred outside your country with appropriate safeguards.

Disclosure of Data

• Legal compliance
• Protection of company rights
• Fraud prevention
• User safety
• Legal liability prevention

Security of Data

We use commercially acceptable methods to protect data, though no system is 100% secure.

Third-Party Data Sharing

Urban Box Company Inc. does not sell or trade customer data. Mobile numbers are used only for order updates, customer service, and approved marketing messages.

Do Not Track

We do not support browser “Do Not Track” signals.

Your Data Protection Rights

• Access or delete data
• Correct inaccurate information
• Restrict or object to processing
• Data portability
• Withdraw consent

Service Providers

• WordPress – Website hosting
• ConvesioPay – Payment processing (PCI-DSS compliant)
• Google Analytics – Website analytics

Payments

Payments are processed securely through ConvesioPay. We do not store payment card information.

Children’s Privacy

Our Service is not intended for individuals under 18.

Changes to This Policy

Updates will be posted on this page with a revised effective date.

Contact Us

Email: support@urbanbox.com
Phone: 1-631-623-9290
Address: Urban Box Company Inc. – 210B Engineers Dr, Hicksville, NY 11801, USA

What Are Cookies?

Cookies are small text files stored in your browser to improve website functionality.

• Persistent Cookies
• Session Cookies

How We Use Cookies

• Enable site functionality
• Provide analytics
• Store preferences
• Improve security

Types of Cookies

• Essential cookies
• Account cookies
• Preference cookies
• Analytics cookies

Third-Party Cookies

• Google Analytics
• Advertising & remarketing services
• Performance testing tools

Your Cookie Choices

You may disable cookies via browser settings, though some features may not work properly.